$895 modules8 lessons108 min
Learn how to navigate the conversations you've been avoiding. This hands-on course teaches you proven frameworks for giving tough feedback, managing emotional reactions, addressing performance issues, and turning conflict into productive dialogue. Based on research from Harvard Negotiation Project, Crucial Conversations, and Nonviolent Communication.
Course Outline
Module 1
Why We Avoid Hard Conversations
0 lessonsModule 2
The SBI Feedback Framework
2 lessonstex
The SBI Feedback Framework: Core Principlesvid
The SBI Feedback Framework: In PracticeModule 3
Managing Emotional Reactions
2 lessonstex
Managing Emotional Reactions: Core PrinciplesDiscussion
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